Terms of Service

These Terms of Service ("Terms") govern your use of SpeakPro Australia's website and services. By accessing our website or using our services, you agree to be bound by these Terms.

1. About SpeakPro Australia

SpeakPro Australia ("we," "us," "our") is an Australian company providing public speaking training, coaching, and related services. We are located at Level 12, 456 Collins Street, Melbourne VIC 3000, Australia.

2. Acceptance of Terms

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

3. Services We Provide

We offer various public speaking and communication training services, including:

• Individual coaching sessions
• Group workshops and seminars
• Online courses and programs
• Corporate training programs
• Digital resources and materials

4. Registration and Account

To access certain services, you may need to provide accurate and complete information about yourself. You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Keeping your information current and accurate

5. Payment Terms

5.1 Course Fees

Course fees are as advertised on our website or as agreed in writing. All fees are in Australian dollars (AUD) unless otherwise specified.

5.2 Payment Methods

We accept various payment methods as displayed during the booking process. Payment is required at the time of registration unless alternative arrangements are made.

5.3 Refund Policy

• Individual Coaching: 48 hours notice required for full refund
• Group Workshops: 7 days notice required for full refund
• Online Programs: 14-day money-back guarantee from purchase date
• Corporate Programs: As specified in individual contracts

6. Cancellation and Rescheduling

You may cancel or reschedule services subject to our cancellation policy:

• Individual sessions may be rescheduled with 24 hours notice
• Group workshops may be rescheduled subject to availability
• We reserve the right to cancel or reschedule services due to circumstances beyond our control

7. Intellectual Property

All content, materials, and intellectual property provided by SpeakPro Australia remain our exclusive property. This includes:

• Training materials and course content
• Methodologies and frameworks
• Website content and design
• Trademarks and logos

You may not reproduce, distribute, or create derivative works without our written permission.

8. User Conduct

You agree to use our services and website responsibly. You must not:

• Violate any applicable laws or regulations
• Harass, abuse, or harm other participants or staff
• Share or distribute our proprietary materials without permission
• Use our services for any unlawful or unauthorized purpose
• Interfere with the proper functioning of our website or services

9. Privacy and Confidentiality

We respect your privacy and handle personal information in accordance with our Privacy Policy and Australian privacy laws. During group sessions, participants agree to maintain confidentiality regarding other participants' personal information shared during training.

10. Limitation of Liability

To the maximum extent permitted by Australian law, SpeakPro Australia's liability is limited as follows:

• Our total liability shall not exceed the amount paid for the specific service
• We are not liable for indirect, consequential, or incidental damages
• We do not guarantee specific outcomes from our training programs
• Nothing in these Terms excludes liability that cannot be excluded under Australian Consumer Law

11. Australian Consumer Law

Our services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract and obtain a refund for the unused portion, or to compensation for the drop in value below the price paid.

12. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, pandemic restrictions, or technical failures.

13. Termination

We may terminate or suspend your access to our services immediately if you breach these Terms. Upon termination, your right to use our services ceases immediately.

14. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

• Good faith negotiation between the parties
• Mediation if negotiation is unsuccessful
• Arbitration or court proceedings in Victoria, Australia if required

15. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any legal proceedings must be brought in the courts of Victoria, Australia.

16. Changes to Terms

We may modify these Terms at any time by posting the updated version on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms or our services, please contact us: