Privacy Policy

At SpeakPro Australia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, mailing address)
• Professional information (job title, company, industry)
• Course preferences and learning goals
• Payment information (processed securely through third-party providers)
• Communication records and feedback

1.2 Technical Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages viewed and time spent on our website
• Referring website and search terms used
• Cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing and improving our public speaking courses and services
• Processing registrations and payments
• Communicating with you about courses, appointments, and services
• Sending newsletters and marketing materials (with your consent)
• Responding to inquiries and providing customer support
• Analyzing website usage to improve user experience
• Complying with legal obligations and protecting our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our business (e.g., payment processors, email providers)
• Legal Requirements: When required by law, court order, or government request
• Business Protection: To protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with a merger, sale, or transfer of our business assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls limiting employee access to personal information
• Secure payment processing through certified providers

5. Your Rights and Choices

Under Australian Privacy Law, you have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our handling of your personal information

6. Marketing Communications

With your consent, we may send you promotional emails about our courses, events, and services. You can:

• Unsubscribe at any time using the link in our emails
• Contact us directly to update your communication preferences
• Opt out of specific types of communications while remaining subscribed to others

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your personal information may be processed and stored in Australia or other countries where our service providers operate. We ensure appropriate safeguards are in place when transferring data internationally.

11. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Generally, we retain:

• Course participant information for 7 years after completion
• Marketing contact information until you unsubscribe
• Website usage data for up to 2 years
• Financial records as required by Australian law

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: