Cookie Policy

This Cookie Policy explains how SpeakPro Australia uses cookies and similar technologies when you visit our website. It describes what these technologies are, why we use them, and your rights to control their use.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners about user behavior.

2. Types of Cookies We Use

2.1 Necessary Cookies

These cookies are essential for the website to function properly. They enable basic functions like page navigation, form submission, and access to secure areas of the website. The website cannot function properly without these cookies.

• Session Management: Maintain your session during your visit
• Security: Protect against cross-site request forgery
• Cookie Preferences: Remember your cookie consent choices

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website performance and user experience.

• Usage Statistics: Track pages visited, time spent on site, and user journeys
• Performance Monitoring: Identify and fix technical issues
• Content Optimization: Understand which content is most valuable to visitors

2.3 Marketing Cookies

These cookies are used to deliver relevant advertisements to you and track the effectiveness of our marketing campaigns. They may be set by our advertising partners through our site.

• Personalized Content: Show relevant course recommendations
• Social Media Integration: Enable sharing to social platforms
• Advertisement Tracking: Measure the effectiveness of our marketing efforts

3. How Long Do Cookies Last?

Cookies may be either "persistent" or "session" cookies:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until you delete them

4. Your Cookie Choices

4.1 Cookie Banner

When you first visit our website, you'll see a cookie banner that allows you to:

• Accept All: Allow all types of cookies
• Necessary Only: Only allow essential cookies
• Customize: Choose specific types of cookies to allow

4.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• View cookies stored on your device
• Delete existing cookies
• Block cookies from being set
• Set preferences for specific websites

4.3 Updating Your Preferences

You can change your cookie preferences at any time by:

• Clearing your browser cookies and revisiting our website
• Using your browser's cookie management settings
• Contacting us directly with your preferences

5. Third-Party Cookies

We may use third-party services that set their own cookies. These services include:

5.1 Analytics Services

• Google Analytics: Website usage analysis and reporting
• Purpose: Understand visitor behavior and improve our website
• Data Collection: Anonymous usage statistics and demographics

5.2 Social Media Platforms

• LinkedIn, Facebook, Twitter: Social sharing and integration
• Purpose: Enable content sharing and social media features
• Data Collection: Interaction with social media buttons and content

5.3 Customer Support

• Live Chat Services: Real-time customer support
• Purpose: Provide instant help and support to visitors
• Data Collection: Chat interactions and support preferences

6. Impact of Disabling Cookies

If you choose to disable certain types of cookies, it may affect your experience on our website:

• Necessary Cookies: Website may not function properly
• Analytics Cookies: We cannot improve our website based on usage data
• Marketing Cookies: You may see less relevant content and advertisements

7. Mobile Devices

On mobile devices, cookies work similarly to desktop computers. However, mobile apps may use different tracking technologies. Please check your mobile device settings for privacy controls related to advertising and tracking.

8. Do Not Track

Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for how to respond to Do Not Track signals, so our website does not currently respond to these signals.

9. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect personal information from children through cookies or other means.

10. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. We will notify you of any significant changes by posting the updated policy on our website.

11. More Information About Cookies

To learn more about cookies and how to manage them, you can visit:

• All About Cookies: www.allaboutcookies.org
• Your Online Choices: www.youronlinechoices.com.au
• Australian Privacy Foundation: www.privacy.org.au

12. Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us: